At PixelDreams, we are committed to delivering high-quality data analysis and insights. We understand that occasionally our services may not perfectly match your expectations. This policy outlines our approach to returns and refunds.

We stand behind the quality of our work. If you are not satisfied with your data analysis, please contact us within 7 days of receiving your completed report.

We offer a full refund in the following situations:

• If we are unable to process your documents due to technical limitations
• If you cancel your order before we begin processing your documents
• If we fail to deliver your analysis within the promised timeframe

We may offer a partial refund in the following situations:

• If the delivered analysis partially addresses your requirements but falls short in specific areas
• If we are unable to extract meaningful insights due to document quality issues not apparent at the time of order

Refunds are not available in the following situations:

• If you've received a completed analysis that meets the service description
• If refund is requested more than 7 days after delivery
• If the analysis doesn't yield the specific insights you hoped for, despite our proper analysis (we cannot guarantee specific findings within your data)

1. Contact us at newtina.mitchell@smalltimeinvestment.com with your order details and reason for refund
2. Our team will review your request within 2 business days
3. If approved, refunds will be processed back to the original payment method
4. Refund processing typically takes 5-10 business days to appear in your account

In some cases, we may offer to reprocess your documents as an alternative to a refund. This option is available when:

• The original analysis missed key elements that were within scope
• Document formatting issues affected the quality of analysis

For all refund requests or questions about this policy, please contact:

• Email: newtina.mitchell@smalltimeinvestment.com
• Response time: Within 1 business day

We value your business and are committed to your satisfaction with our services.